Return Policy Page

RETURN POLICY

Returns, Cancelling an Order, And Exchange

We do accept returns for products purchased from the shop.vitafuelstore.com Supplements website. Of course, we always stand behind the quality of everything we sell online, therefore, if there is an issue with quality or manufacturer defect, we will make it right. If a product you have purchased on shop.vitafuelstore.com isn’t your solution, you can return it within 7 days from the time of your product delivery. Products to be returned must be in their original packaging along with the original price tags, labels and invoices. Please note that the conditions for requesting a return/refund depend on the type of product. Supplements which are opened or damaged from the customers will not be returned and changed.

All returns need pre-authorization, you can place a return request through orders tab on your user dashboard, alternatively please WhatsApp us at +971 503012135, or notify us through email: info@vitafuelstore.com

Non-Returnable Products

No return, replacement or exchange products in respect of:

Products that have been used or damaged by you or are not in the same condition as you received them. Products with tampered or missing serial numbers; or Items on sale. Items that are not in original condition and packaging. Items that were sealed and required their hygienic level to be intact from the manufacturer. Orders shipped to international destinations [Outside the UAE]. Temperature sensitive products such as: Medicines, Vitamins and Supplements. Please note that requests that do not meet Vita fuel Trading L.L.C Return and Refund Policy are not eligible for return/refund.

Refund Procedure

Your refund will be initiated once your product is received back in our fulfillment center and inspected by our team. We will issue a refund as store credits which can be used as per your wish (within 3 days after the inspection and approval by our team); or to your credit/debit card (within 7 days after the inspection and approval by our team).

How to Cancel an Order

Please note that most orders process quickly and can enter the shipping process within 24 hours. If your order has already entered the shipping process, it cannot be changed or cancelled. If you would like to cancel an order which you have recently placed, simply refuse the shipment when it arrives, and we will credit you when the shipment is returned to our warehouse by the carrier. Also, to change or cancel your order prior to shipment
you must contact us through info@vitafuelstore.com  or WhatsApp our customer care at +971503012135. Without email or WhatsApp written communication we can’t accept your cancellation request or to move to next procedures. Kindly note supplements which are opened or damaged by customers will not be returned as per policy. If cancelling the supplements orders, it all should be in original condition and packaging.